Enhancing the restaurant delivery platform: 12 Must-Have Capabilities for the Year Ahead

In the rapidly changing landscape of digital ordering, consumers demand quick service, accuracy, personalization, and an seamless experience.

As global demand for food delivery services accelerates—expected to hit over USD 466 Billion by the next two years—businesses must stay ahead by upgrading their mobile delivery apps with the right mix of features, UX-first design, and smart technology.

Whether you are launching a clone of UberEats or starting your own rebrandable food delivery platform, understanding what fuels retention and backend performance is non-negotiable.

1. Seamless Onboarding and Account Creation

Onboarding is make-or-break. A quick sign-up process sets the tone for a smooth user journey. Enable users to sign up using social logins, and offer optional customizations like order history to tailor future menus.

2. Real-Time Order Tracking with GPS

People need transparency. By building in real-time GPS tracking, you boost retention. Allow users to watch:
- Driver’s location
- Estimated delivery time
- Stage-by-stage tracking

3. Smart Search and Filter Options

An powerful discovery system is essential as your platform grows. Use segmentation like:
- Cuisine
- Health filter
- Speed filter
- Budget

Pair it with smart suggestions for a unique user experience.

4. Secure In-App Payments

To streamline checkout, integrate:
- mobile responsiveness for food apps Debit/Credit
- UPI
- Coupons

Ensure security with PCI-DSS. Digital-only payment is a must.

5. Loyalty Programs & Referral Bonuses

User retention is more valuable than new acquisition. Add:
- Point-based rewards
- Membership clubs
- Invite bonuses

This can increase customer stickiness.

6. Delivery Partner App + Route Optimization}

Drivers need a dedicated Oyelabs restaurant ordering system app to complete tasks:
- Navigation
- Wallet
- Order details

Shortest paths save fuel.

7. Admin and Restaurant Dashboards

Give control to your partners and team with:
- Menu management
- Analytics
- Conflict resolution

Restaurants should easily add discounts.

8. Multi-Platform Support

Your app should function seamlessly on:
- Apple devices
- Google Play
- Web

Use Flutter for cost savings.

9. Push Notifications & Engagement Triggers

Keep users informed with:
- Order status
- Promotions
- Abandoned cart nudges

Apps with strong notification strategies enjoy better click-through.

10. AI-Powered Personalization

Use AI to:
- Recommend dishes
- Analyze patterns
- Trigger smart deals

This can increase order value.

11. Reviews & Ratings

Let customers voice feedback with:
- Emojis
- Quick comments
- Complaint escalation

Positive reviews build reputation.

12. Scalability & Cloud-Based Architecture

Use cloud services for:
- Real-time syncing
- App speed
- User traffic

This future-proofs your app for high demand.

Summary

The food delivery industry is about more than just getting mealsit’s food app UI/UX about building loyalty.

By including these 12 key features, your app can thrive in the modern landscape.

Looking for a faster launch? **Oyelabs’ UberEats clone** provides a power-packed solution to help you start strong.